Refund Policy
Refund Policy
Last Updated: 1 June 2026
LeadGenHubs provides customized business development, lead generation, and outbound sales support services.
Due to the nature of digital consulting and operational services, refunds are limited and subject to review.
General Refund Principles
Our services involve:
Strategic planning
Research
Operational setup
Labor allocation
Technology costs
Campaign preparation
Dedicated personnel resources
As a result, most completed or partially delivered services are non-refundable.
Refund Eligibility
Refunds may be considered only under the following circumstances:
Duplicate payment
Verified billing error
Failure to initiate contracted services within agreed timelines
Technical payment processing error
Material non-delivery of purchased services
All refund determinations are made at the sole discretion of LeadGenHubs.
Non-Refundable Items
The following are generally non-refundable:
Completed consulting sessions
Outreach campaigns
Lead research
Prospect databases
Strategy development
Setup and onboarding fees
Subscription retainers
Labor already performed
Deliverables already provided
Chargebacks
Clients agree to contact LeadGenHubs directly before initiating chargebacks or payment disputes.
Fraudulent or abusive chargebacks may result in:
Immediate service termination
Collection efforts
Legal action where applicable
Refund Request Procedure
Refund requests must:
Be submitted in writing
Include supporting documentation
Be submitted within 7 business days of the applicable charge
Requests should be sent to:
info@leadgenhubs.com
Processing Timeline
Approved refunds may take 5–10 business days to process depending on the payment provider and financial institution.